Stakeholder Engagement

Participation in training courses and promotional seminars

Multiple times a year

• In response to the Financial Supervisory Commission’s sustainability disclosure roadmap, TCC has aligned its implementation progress with the IFRS Sustainability Disclosure Standards by participating in policy planning initiatives, training programs, and seminars, thereby staying informed of international convergence developments

• Complete 2025 annual report disclosure and information reporting

• Understanding the implementation of new policies, to ensure the compliance of the Company with legal and regulatory requirements, and to timely update regulations and amend or add new business operations, in order to enable the Company to formulate strategies and reduce risks

Conference exchanges and interviews

Multiple times a year

• Engaged with relevant regulatory authorities on climate policy matters, including participation in consultations, forums, and workshops related to Taiwan’s CBAM and ETS, as well as meetings and exchanges focused on net-zero transition and carbon reduction initiatives

• Tripartite exchanges and research between industry, government, and research to grasp industry and government policy trends

• NHOA Energy, CIMPOR, and OYAK Cement actively participate in government meetings, industry forums, and transition-related exchanges. NHOA Energy engages in discussions on the energy transition and related energy storage projects; CIMPOR contributes to policy dialogues concerning the Cement Sector Decarbonisation Roadmap 2050, CCUS, the EU ETS, and CBAM, and participates in the CIP Environmental Sustainability Committee and Energy Committee; while OYAK Cement collaborates with relevant authorities on CBAM and ETS-related matters

• Understand industry's 2050 carbon reduction roadmap and related technologies, while keeping abreast of industry perspectives, policy directions, and potential challenges regarding low-carbon policies

Semiannually

• Central Bank researchers and specialists hold regular meetings each year with TCC business managers to understand the current state of the cement industry

• Through relevant talks, understand the latest status of the company and industry with the government or competent authorities

Plant Visitings

Multiple times a year

• Invited the Ministry of Economic Affairs, local environmental protection bureaus and other units to visit TCC's Hoping Plant, Hoping Port and other bases to introduce TCC's environmentally friendly practices such as the use of recycled resources and the port area ecological conservation plan

• Invite competent authorities to visit the site to introduce resource recycling and ecological conservation measures, strengthen policy communication and positive feedback

Proactive external communication of TCC actions via disclosures on corporate website and the Market Observation Post System

Biweekly

• Continuous communication with the government and relevant authorities

• Friendly relationships and bidirectional communication with the government and competent authorities maintained

Bilateral communication with stakeholders via official document and correspondence

TCC Sustainability Report and Highlights Presentation

Annually

• Shared TCC’s net-zero transition pathway with domestic and international institutional investors, including the integration of decarbonization targets across the overseas operations, international ESG ratings and sustainability engagement approaches, as well as plans and progress related to biodiversity and supply chain management

• Improve transparency in sustainability information disclosure and promote sharing and collaboration, strengthening investment confidence and sustainability impact

Hosting or attending investor conferences

Semiannually

• Hosted or attended a total of 4 investor conferences

• IR contacts designated by important subsidiaries or key departments to establish a sound investor communication process

Annually

• OYAK Cement and CIMPOR each held an investor relations meeting to explain the company's future vision, sustainability strategy and carbon reduction path, market opportunities and investment outlook

• Facilitate communication with shareholders and investors, enhance decision-making transparency and consensus, and promote the achievement of sustainability and carbon reduction goals

Communication with institutional investors via email, phone call, or meeting

Irregularly

• Conducted ESG consultation and negotiation meetings with financial/investment institutions, including major sovereign funds in Northern Europe and Southeast Asia and Article 8 Fund, Europe's largest asset management company

• Responded to investors’ and analysts’ inquiries regarding financial performance, business developments, and operational matters through ad hoc communications via email or telephone

• Designate IR windows for important subsidiaries or key departments to respond to external inquiries immediately

• Conducted pre-engagement meetings prior to ESG engagement sessions to discuss and align responses to sustainability-related topics and stakeholder inquiries

Client Satisfaction Survey

Annually

• Weighted average client satisfaction: 94.03%

• Achieved a 100% survey coverage rate

• Producing the "Survey Results Analysis Report" based on the annual client satisfaction survey, which is presented and analyzed with the heads of plants and stations during the monthly logistics meeting of the Sales Department meeting to demand correction, followed by feedback of results to clients

Low-carbon cement business promotion

Monthly

Taiwan RMC Portland Limestone Cement (IL) concrete and optimized low-carbon mix promotion sessions:

• 8 sessions

• 500 participants in total

• Review of client feedback on the promotional activities during the operations meeting of the Sales Department, along with study and consultation with the R&D units, for an unceasing improvement of product quality

Meetings with clients

Multiple times a year

• NHOA Energy maintained ongoing engagement and communication with stakeholders throughout the project lifecycle, successfully delivering projects such as Neoen Blyth Battery, ENGIE Kallo, and ERG Vicari, while also achieving BloombergNEF Tier 1 certification

• Keep abreast of customer needs and market changes, improve product and service quality, and enhance customer loyalty and willingness to cooperate

Product Technical Exchange and Customer Collaboration

Irregularly

• Conducted product introductions and collaborative discussions on UHPC, while promoting joint research initiatives related to PLC and UHPC

• Customers expressed interest in the feasibility and collaboration models for applying UHPC in construction projects. TCC responded by validating the performance and market applications of low-carbon materials through industry-academia partnerships

• Hosted a delegation involved in Ukraine’s reconstruction efforts to discuss procurement needs for low-carbon cement solutions

• Expanded opportunities for the adoption of low-carbon building materials in international reconstruction markets

• Engaged with Fubon Insurance and energy storage customers

• Gathered customer feedback regarding insurance coverage and operation & maintenance service requirements

• CIMPOR organizes annual customer engagement events, such as Concrete Day and Tektónica, to enhance product quality and service performance

• Collected customer input on product performance, service quality, and demand for low-carbon construction materials

Performance appraisal and interviews

Annually/Quarterly

• Timely communication between employees and supervisors on performance targets via the performance appraisal mechanisms of the annual Management by Objectives and quarterly agile conversations

• Consensus on employee's work goals, personal career development, and performance evaluations reached

Cultural and Generational communication

Irregularly

• Organized environmental handicraft workshops to foster interaction and cultural exchange between local and foreign employees, as well as a Sustainable Forest Conservation Family Day to strengthen employee participation in ESG initiatives

• Held a Christmas Market and blood donation campaigns to enhance community involvement, social contribution, and corporate cohesion

• In line with TCC's global presence, we broaden employees' international perspectives, promote internal multicultural integration, and create a space for cross-generational dialogue to build employee cohesion

Employee engagement survey & human rights due diligence

Annually

• TCC reviews human rights and environmental risks at least every three years. We conducted our first Human Rights and Environmental Due Diligence in 2024, expanded the scope in 2025, and will continue regular assessments going forward

• Employee feedback captured via diverse surveys and communication channels to empower the ongoing improvement of the Company

Labor-management meeting/union meeting/employee welfare meeting

Quarterly

• Multiple labor-management meetings/union meetings/employee welfare meetings called

• In response to the power plant's transformation, Hoping Power Company held a symposium to discuss its transformation plan, ocean thermal power generation, and its vision for related industries

Town Hall Meeting

Quarterly

• 4 Town Hall Meetings convened

TCC Monthly Meeting

Monthly

• 12 monthly meetings held

Employee suggestion mailbox (TCCsuggestion@taiwancement.com), and a Employee-Friendly secure online platform to handle complaints, including cases of sexual harassment and violations of gender equality

Irregularly

• Unhindered communication channels maintained and bidirectional communication with employees established

Organizing education, training, or workshops

Irregularly

Various sustainability activities were held:

• Held a Sustainability Governance Workshop attended by 23 key suppliers

• Industry Chain Conference, with 65 participants in person and 111 participants online

• Suppliers assisted on carbon emissions calculations as well as in improving the data quality in carbon data collection and carbon reduction plan formulation to jointly mitigate climate change

Site Visits and Supplier Engagement

Irregularly

• Conducted on-site assessments of 12 suppliers

• Collected suppliers’ recommendations on sustainability initiatives and transition-related needs

• Promoted FSC certification and packaging optimization projects

• Identified challenges and improvement opportunities related to FSC implementation

• Supported the transition of logistics and transportation suppliers toward new energy solutions

• Explored the feasibility of adopting new energy vehicles and alternative marine fuels

• Engaged with suppliers on biodiversity-related projects

• Established directions for future collaboration and supplier capacity-building programs

Contractor Coordination Meetings

Irregularly

• Conducted Contractor Coordination Meetings involving 68 contractors

• Strengthened coordination of shared workplace hazards, promoted safety requirements, and reinforced regulatory compliance

Supplier suggestion mailbox available on the TCC corporate website

(supplier@taiwancement.com)

Irregularly

• Timely bidirectional communication engaged

• Supplier suggestions acquired via diverse channels to continuously strengthen the partnership

Communication with suppliers/contractors via email and phone call

Irregularly

Media delegation tour and press release

Irregularly

• Several tours organized; and TCC Headquarters issued 40 press releases

• Showcase of various sustainable actions of TCC to the broader society via media and social media platforms to receive feedback from various stakeholders

Phone call & email

Irregularly

• Timely bidirectional communication engaged

Corporate website, Facebook Page/WeChat official account/Instagram/LinkedIn

Irregularly

• The sustainable actions of TCC communicated externally

DAKA Community Engagement Program

Irregularly

• TCC DAKA maintains active community engagement through local events and environmental education tours, proactively inviting opinion leaders and residents from Heping and Aohua Villages to participate in site visits and dialogue sessions, fostering mutual understanding and communication

• The Social Return on Investment (SROI) introduced and accredited by Social Value International in the U.K. in December 2021, verifying that for every NT$1 invested in the projects of TCC DAKA, social value worth of NT$3.54 was generated

• Direct interaction with local communities, allowing community residents to better understand TCC, gaining insights into local needs for TCC to provide relevant resources, and establishing quality interactions between TCC and communities

Visits to local communities and schools

Irregularly

• Result Presentation of 4 Cement Academies organized

Promotion of sustainable ideas via featured program

Irregularly

• TCC Taiwan launched the “AI Future Empowerment Initiative,” integrating AI education courses, AI-powered autonomous electric mining truck site visits, and drone experience activities to enhance understanding of local industrial transformation among residents of Heping and Aohua Villages, as well as students from He-Ping and Dong'ao Elementary Schools

Human rights and environmental due diligence

Annually

• Conducted human rights and environmental due diligence in communities surrounding TCC’s cement and RMC plants, assessing risks related to environmental degradation, water resources, biodiversity, and climate change to enhance risk management and mitigation measures

Participation in the Annual Meeting of the Asian Cement Producers Amity Club (ACPAC)

Annually

• The meeting attended by the Corporate Sales Department for information exchange with cement manufacturers across countries

• The cement data across Asian countries captured; the interaction and understanding between TCC and the peers in the neighboring countries strengthened

Participation in GCCA's seminars and various sustainability meetings

Biweekly

• Over 21 meetings attended

• Information retrieved via exchanges with international cement companies and expert experiences sharing for the reference and use by various departments

Attendance in the association board of directors' engagement/sales/technical committee to share the industrial practices of TCC

Irregularly

• Participated in several conferences to discuss practical issues in the cement industry

• Through industry association seminars, TCC shared development trends, promoted industry collaboration, and built consensus on innovation and sustainable transformation

• Participation in meetings to share corporate policies and practices of TCC and further engage in technical exchanges with peers for promotion

Visits by Industry Associations and Academic Institutions

Irregularly

• Representatives from industry associations and academic institutions made a total of 999 visits to the Nautilus Bibliotheca, where they were introduced to TCC’s open factory philosophy, circular economy, and other industry practices

• Visits and collaborations with industry associations and academic institutions help TCC showcase its expertise and sustainability practices, strengthen industry-academia ties, attract talent, and create opportunities for innovative collaboration

Industry-academia collaboration

Irregularly

• Xingxueshu Mentorship Program, NCHU: Students gained insights into TCC Group’s decarbonization and sustainability strategies and practical applications in the new energy sector through corporate mentorship activities

• TCC has long promoted internship programs through practical projects, thematic courses, and site visits, enhancing students’ understanding of industry operations and TCC’s sustainability transformation

• Molicel continues to strengthen collaboration with leading academic and research institutions, focusing on high-performance lithium battery R&D and advancing technology innovation through industry-academia partnerships

• CIMPOR supported the creation of the Engineers Hub in Lisbon, Portugal, connecting engineers, industries, and academic research institutions to promote low-carbon materials, AI, 3D printing, and circular economy technologies, strengthening innovation and sustainable development in the engineering and construction industries

Climate Policy Advocacy through Industry Association Collaboration

Irregularly

• CIMPOR launched, within ATIC, the PT Carbon Link aiming at doing research, discussing carbon reduction measures and technologies in the cement industry with the government, academia, and research institutions, and promoting the establishment of relevant regulations and laws for deploying CCUS technologies

• Climate policy advocacy strengthens engagement with government and industry partners and supports collaborative efforts toward a low-carbon transition

Academic Publications

Irregularly

• Published 14 publications related to low-carbon innovation and sustainable development

• Academic publications help share TCC’s low-carbon innovation achievements, strengthen industry-academia collaboration, enhance sustainability impact, and foster innovation opportunities

Phone call & email

Irregularly

• Timely bidirectional communication engaged

• The latest sustainability trends and the industry practices gained, facilitating the review of the directions of sustainability strategies at TCC

Sustainability exchange activities

Irregularly

• Several sustainability-related activities and seminars attended

Phone call & email

Irregularly

• Timely bidirectional communication engaged

• Showcase of corporate policies and practices for further exchange with environmental groups/NGOs to identify opportunities for improvement of TCC

TCC Corporate website, Facebook Page/WeChat official account/Instagram/LinkedIn

Irregularly

• Sustainable actions communicated externally

• Participated in the first phase of the IFRS Sustainability Disclosure Standards Introduction Plan for Enterprises of the Taiwan Stock Exchange, and the 2024 Annual Sustainability Information Management Internal Control System Promotion Meeting of the Taiwan Stock Exchange

• Complete 2024 annual report disclosure and information reporting

• Understanding the implementation of new policies, to ensure the compliance of the Company with legal and regulatory requirements, and to timely update regulations and amend or add new business operations, in order to enable the Company to formulate strategies and reduce risks

• Through meetings, we have exchanged views and researched industry issues with the Ministry of Environment, the Bureau of Standards, Metrology and Inspection, and related industry associations, such as the cement industry's assessment of the acceptance standards and existing obstacles for construction waste aggregates, and the impact of increased chloride ion content in Portland cement on the water-soluble chloride ion content of fresh concrete

• Tripartite exchanges and research between industry, government, and research to grasp industry and government policy trends

• CIMPOR participated in nine Portuguese government hearings, discussing the Portuguese cement industry's 2050 decarbonization roadmap and exploring industry challenges, including the promotion of low-carbon cement, green procurement, CCUS infrastructure development, and regulatory support needs

• Understand the Portuguese cement industry's 2050 carbon reduction roadmap and understand the industry's intentions and potential challenges regarding low-carbon policies

• Central Bank researchers and specialists hold two regular meetings each year to communicate with TCC business managers to understand the cement industry's overview, operational performance, and future prospects

• Through relevant talks, understand the latest status of the company and industry with the government or competent authorities

• Invited the Ministry of Economic Affairs, local environmental protection bureaus and other units to visit TCC's Hoping Plant, Hoping Port and other bases to introduce TCC's environmentally friendly practices such as the use of recycled resources and the port area ecological conservation plan

• A total of more than 10 visits were held

• Invite competent authorities to visit the site to introduce resource recycling and ecological conservation measures, strengthen policy communication and positive feedback

Proactive external communication of TCC actions via disclosures on corporate website and the Market Observation Post System

• Ranked in the top 5% of corporate governance assessments for three consecutive years, the only company in the building materials industry to be ranked

• Continuous communication with the government and relevant authorities

• Friendly relationships and bidirectional communication with the government and competent authorities maintained

Bilateral communication with stakeholders via official document and correspondence

• Continuous communication with the government and relevant authorities

• A total of 44 financial institutions, including banks in Taiwan, were invited to explain the eight key highlights of TCC's 2024 sustainability disclosure, including the first annual report in Taiwan to include a dedicated chapter on IFRS S1/S2, and the strategic layout after the transformation into the group holding company, TCC Group Holdings.

• Improve transparency in sustainability information disclosure and promote sharing and collaboration, strengthening investment confidence and sustainability impact

Hosting or attending investor conferences

Semiannually

• 1 investor conference organzied by TCC, with more than 60 legal entities participating

• IR contacts designated by important subsidiaries or key departments to establish a sound investor communication process

• 1 investor conference attended at invitation, with more than 20 legal entities participating investment confidence and sustainability impact

Annually

• OYAK and CIMPOR each held an investor relations meeting to explain the company's future vision, sustainability strategy and carbon reduction path, market opportunities and investment outlook.

• Facilitate communication with shareholders and investors, enhance decision-making transparency and consensus, and promote the achievement of sustainability and carbon reduction goals

Communication with institutional investors via email, phone call, or meeting

Irregularly

• Conducted ESG consultation and negotiation meetings with financial/investment institutions, including major sovereign funds in Northern Europe and Southeast Asia and Article 8 Fund, Europe's largest asset management company.

• Designate IR windows for important subsidiaries or key departments to respond to external inquiries immediately

Client Satisfaction Survey

Annually

• Weighted average client satisfaction: 93.5%

• Producing the "Survey Results Analysis Report" based on the annual client satisfaction survey, which is presented and analyzed with the heads of plants and stations during the monthly logistics meeting of the Sales Department meeting to demand correction, followed by feedback of results to clients

Low-carbon cement business promotion

Monthly

Taiwan RMC Portland Limestone Cement (IL) concrete and optimized low-carbon mix promotion sessions:

• Taipei RMC Plant: 426 sessions

• Taichung RMC Plant: 73 sessions

• Kaohsiung RMC Plant: 80 sessions

• E.G.C. Cement Corp: 3 sessions

• Review of client feedback on the monthly promotional activities during the monthly operations meeting of the Sales Department, along with study and consultation with the R&D units, for an unceasing improvement of product quality

Meetings with clients

Multiple times a year

• CIMPOR held two annual customer meetings to build trust with TOP 30 customer representatives, promote long-term cooperation and enhance customer loyalty, with a total of 42 participants; OYAK held the "Cementum" low-carbon and environmentally friendly product launch event, with a total of 95 customers participating.

• Keep abreast of customer needs and market changes, improve product and service quality, and enhance customer loyalty and willingness to cooperate

Annually/Quarterly

• Timely communication between employees and supervisors on performance targets via the performance appraisal mechanisms of the annual Management by Objectives and quarterly agile conversations

• Consensus on employee's work goals, personal career development, and performance evaluations reached

Irregularly

• Organize various multicultural activities, such as the Chairman's speech on "TCC's European Journey," the TCC 70th Anniversary Exhibition and Activities, and a special screening of the film "Dante." 

• The CIMPOR Christmas Dinner reviewed the important milestones of 2024 and promote exchanges between departments

• In line with TCC's global presence, we broaden employees' international perspectives, promote internal multicultural integration, and create a space for cross-generational dialogue to build employee cohesion.

Annually

• Employee engagement survey & human rights due diligence completed

• Released the first "TCC 2024 Human Rights and Environmental Due Diligence Report"

• Employee feedback captured via diverse surveys and communication channels to empower the ongoing improvement of the Company

Quarterly

• Multiple labor-management meetings/union meetings/employee welfare meetings called

• In response to the power plant's transformation, Hoping Power Company held a symposium to discuss its transformation plan, ocean thermal power generation, and its vision for related industries.

Quarterly

• 4 Town Hall Meetings convened

Monthly

• 12 monthly meetings held

Irregularly

• Unhindered communication channels maintained and bidirectional communication with employees established

Various sustainability activities were held:

• Supplier Carbon Inventory Camp, with 71 participants
• Sustainability Governance Workshop, with 119 participants
• Supplier Conference, with 107 participants in person and 198 participants online

• Suppliers assisted on carbon emissions calculations as well as in improving the data quality in carbon data collection and carbon reduction plan formulation to jointly mitigate climate change

• Timely bidirectional communication engaged

• Supplier suggestions acquired via diverse channels to continuously strengthen the partnership

• Several tours organized; 42 press releases published

• Showcase of various sustainable actions of TCC to the broader society via media and social media platforms to receive feedback from various stakeholders

• Timely bidirectional communication engaged

• The sustainable actions of TCC communicated externally

Social Return on Investment (SROI) in force

Irregularly

• The Social Return on Investment (SROI) introduced and accredited by Social Value International in the U.K. in December 2021, verifying that for every NT$1 invested in the projects of TCC DAKA, social value worth of NT$3.54 was generated

• Direct interaction with local communities, allowing community residents to better understand TCC, gainng insights into local needs for TCC to provide relevant resources, and establishing quality interactions between TCC and communities

Visits to local communities and schools

Irregularly

• Result Presentation of 4 Cement Academies organized

Promotion of sustainable ideas via featured program

• TCC Taiwan's "Carbon Reduction Parent-Child Bankbook" implemented in partnership with Heping Elementary School, Yilan Dong Ao Elementary School, Hoping Port, Power Plant, and Plant, as well as the Heping Tribe Mothers' Classroom. 
• OYAK's "Renkli Yaka (Colorful Collars) Project" renovated school facilities, provided classroom supplies and stationery, and organized activities such as children's dance, games, and face painting for children in rural elementary schools.
• CIMPOR celebrated the 130th anniversary of its Alhandra factory with an open house, guided tours to the community and schools, and a student painting competition.

Participation in the Annual Meeting of the Asian Cement Producers Amity Club (ACPAC)

Annually

• The meeting attended by the Corporate Sales Department for information exchange with cement manufacturers across countries

• The cement data across Asian countries captured; the interaction and understanding between TCC and the peers in the neighboring countries strengthened

Participation in GCCA's seminars and various sustainability meetings

Biweekly

• Over 19 meetings attended

• Information retrieved via exchanges with international cement companies and expert experiences sharing for the reference and use by various departments

Attendance in the association board of directors' engagement/sales/technical committee to share the industrial practices of TCC

Irregularly

• Participated in several conferences to discuss practical issues in the cement industry

• Meetings participated together the Works Department and the Low-carbon R&D Center for discussion on the framework and progress of low-carbon cement procurement promotion

• Participation in meetings to share corporate policies and practices of TCC and further engage in technical exchanges with peers for promotion

Visiting of Educational Institutes

Irregularly

• Over 400 teachers and students from 11 units visited the factory and were introduced to the TCC's open factory philosophy, circular economy, and other industrial practices.

• Academic visits help TCC showcase its expertise and sustainable practices, strengthen industry-academia ties, attract talent, and spark innovative collaboration opportunities.

• Timely bidirectional communication engaged

• The latest sustainability trends and the industry practices gained, faciltating the review of the directions of sustainabilty strategies at TCC

• Several sustainability-related activities and seminars attended

• Timely bidirectional communication engaged

• Showcase of corporate policies and practices for further exchange with environmental groups/NGOs to identify opportunities for improvement of TCC

• Sustainable actions communicated externally